For your digital enjoyment.
Aside from the attachment reminder, I discovered today that Gmail automatically suggests you the contact person that have appeared many times in the same series of emails.
In this case, I removed the contact in a previous email because the topic discussed wasn’t relevant to him. However, when I decided that I need to include him in the next email, it just showed up right underneath my name.
Here is a side to side comparison of the emoticon :/ appearing in the desktop version versus mobile version of the Facebook.
Concerned by the fact that my friend was busy and didn’t get a chance to eat dinner, I used the Facebook app and sent her the emoticon followed by the question. Then I noticed that the emoticon wasn’t the concerned/sad face that I was expecting. Instead, it was a smirky face. Thinking that they might have changed the icon image, I opened the desktop version and checked - only to discover that the desktop version one remained the same as it was originally.
This may seems like a small problem, but since emoticons are used to represent your emotion in text-based communication, inconsistent visuals can cause you to send wrong messages to others without you realizing it.
CITI, not only you bombard me with walls and walls of technical text, you also slows down my process by providing long texts as links… few buttons wouldn’t hurt.
Salt's website does not allow anyone to sign up… I think.
This video demonstrates two visible problems:
1) I could submit the form without entering any information, which means I wouldn’t know what info is needed until I am redirected to the error page.
2) As a result, I don’t know whether the problem occurred because I didn’t fill in all of the form fields or because the registration system is broken.
I was looking up for information of my Energizer battery charger. As I started browsing through the Q&A section of the product page, I noticed an interesting reply pattern…
The support staff sounds closer to a robot than a person. Although I appreciate the fact that Energizer puts in the extra effort to employ staff to help with customers’ questions, I would prefer to have them write more like a human than an automated answering machine. Instead of starting every answer with a formulated speech, why not start with a simple greeting? Also, if the question cannot be easily resolved, the support staff should really be actively seeking to get in touch with the customer as opposed to just leaving a contact number and ask them to do more work - They are already annoyed by the fact that the product doesn’t work correctly!
Here is another one, a support chat session with my new hosting company.
I could tell they are trying hard to grab every marketing opportunity available. The formula usually goes by: your problem has been solved, can I sell you something else? But I am here asking for help - not to buy stuff.
I understand that they are eager to increase their sales, but asking other departments, such as support, to shift the focus of their responsibility is usually not a good idea; marketing department could do their job better, and by better does not mean asking other departments to help them.
If you go to The Next Web and click on any article, you will notice that there is a set of right and left arrow buttons right under the article’s banner image.
When I was redirected to this page from a Twitter link, I clicked on the left arrow thinking that there must be more images for this article; I didn’t even see the label beside the buttons. Few seconds later, I noticed that the title of the article has changed, and then I finally saw the label.
My question is: Why would you ask your reader if they want to browse the other stories just when they are about to start reading the current one?
Put them in the bottom, that is.